Beautycon NYC 2019 Aftermath June 16, 2019
After a disastrous Beautycon NYC 2019, filled with fights and lackluster Haul Bags, many disappointed attendees were left wondering if the Beautycon team would actually listen to our feedback. Would the Beautycon team try to make things right? Keep reading for more on the Beautycon 2019 aftermath to learn whether the brand made it right.
Beautycon Takes Steps to Remedy the Situation
First, many attendees expressed an overwhelming cries of disappointment during and after the event. In fact, the backlash against the event fell swiftly.
Initially, the Beautycon team attempted to mitigate event issues by opening channels for attendees to share their frustration. Next, the team gathered the initial feedback from upset customers. Third, those who sent complaint emails received periodic status updates as to the status of the situation.
Overall, the process took a long time. However, the brand kept angry customers in the loop through status updates sent via email.
Ultimately, Beautycon sent a goodie box of cosmetics, skincare, and hair care items to upset attendees. The overall value of the box ranged between $250-$300. I was pleased that this was done without charging attendees for shipping or asking for original haul bags to be returned.
However, many of the items felt incredibly random. My biggest complaint with the box is that my Rimmel eyeshadow palette was not properly protected. As a result, the palette broke. More specifically, one of the shadows shattered all over the other contents my box.
Inner Contents of the Beautycon NYC 2019 Beauty Box
Final Thoughts on Beautycon NYC 2019 Aftermath
It takes a lot of humility and integrity to own up to your mistakes. Therefore, I appreciate that the Beautycon Team did the right thing by attendees. Apologizing and sending out another box was a step in the right direction.
Unfortunately, in the beauty industry, there aren’t always brand owners (influencers) who are willing to do the same thing.
November 2019 Edit: I ended up decluttering nearly every item that I received in this box. The Luxie brushes were the best items in the box.
Also, there were even more problematic incidences that occurred at Beautycon LA 2019. The owner did not handle things well.
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What do you think about the steps that were taken during the Beautycon NYC 2019 aftermath? Would you forgive a brand if they made a genuine, concerted effort to make things right? Please let me know your thoughts in the comments below.
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ThatAutisticFitChick says
June 16, 2019 at 7:38 amIt’s good that they’ve made an effort to make things right. I would forgive a brand for making an effort.
The Newbury Girl says
June 17, 2019 at 3:20 pmI’m happy they followed through with their promise to make it up to disappointed attendees. At the end of the day, brands need to take care of their customers!!
sophienaylor1 says
June 16, 2019 at 8:41 amIt’s good that they didn’t charge you shipping and tried to make things right! Great post x
The Newbury Girl says
June 17, 2019 at 3:20 pmThey responded in a very professional way! Other brands should definitely take note.
jennifertarheelreader says
June 16, 2019 at 1:38 pmIt does take a lot to own up to it! I hope you love all your new goodies! And it’s a shame about the packaging and that shadow. I hate having to clean stuff off when that happens!
The Newbury Girl says
June 17, 2019 at 3:19 pmUgh me too – every time I thought I got it all, I realized something else still had white shadow all over it!
molly rose says
June 16, 2019 at 11:31 pmwow thats really great of them to do that, not many big companies/organisations would be willing to admit their mistakes like that!
The Newbury Girl says
June 17, 2019 at 3:18 pmI agree – it takes a lot of humility and effort to do this. So they’ve definitely redeemed themselves in my eyes!
Teen Beauty Central says
June 17, 2019 at 11:25 pmI always wanted to go to beauty con but they don’t have one where I live even though it’s a big city.
The Newbury Girl says
June 18, 2019 at 5:42 pmAw I”m sorry – they’ve been expanding to more cities doing little pop up events, so many one day they’ll do something near you!! 🙂
Teen Beauty Central says
June 21, 2019 at 11:56 amHopefully!
Hunida says
July 8, 2019 at 6:37 pmOh wow!! I wasn’t expecting them to make up for it at all. What a fun box of stuff! 🙂
The Newbury Girl says
August 3, 2019 at 11:45 pmI wasn’t either!!! But I’m high key so salty because the LA line up of brands and artists is AMAZING!!!!! Def wish I had gone to LA this year instead of NYC!
Hunida says
August 4, 2019 at 1:54 amAw! Maybe next year will be better if you go?!