After a fairly disastrous Beautycon NYC 2019, filled with fights and lackluster Haul Bags, many disappointed attendees were left wondering if the Beautycon team would actually listen to our feedback and try to make things right.
Well. I’m happy to report that they did.
First, due to the overwhelming cries of disappointment, the Beautycon Team implemented channels for attendees to share their frustrations. After initial feedback was received by the Beautycon Team, status update emails were sent out to frustrated attendees to let us know what would be done to try to remedy the situation.
In the end, Beautycon sent a goodie box of cosmetics (with a few skincare and haircare items) worth ~$250-$300. Furthermore, I was pleased that this was done without charging attendees for shipping or asking for original haul bags to be returned.
My only complaint with the box is that my Rimmel eyeshadow palette was not properly protected, so the palette broke and one of the shadows shattered all over the other contents my box.
It takes a lot of humility and integrity to own up to your mistakes, so I appreciate that the Beautycon Team did the right thing by apologizing and sending out these make good packages. Unfortunately, in the beauty industry there aren’t always brand owners
(influencers) who are willing to do this.
Would you forgive a brand if they made a genuine, concerted effort to make things right? Please let me know your thoughts in the comments below.